Privacy Policy

Last Updated: January 2026

At Shrewsbury Tech, I respect your privacy. This policy explains what personal information I collect, why I need it, and how I keep it safe. My goal is to be completely transparent so you feel comfortable welcoming me into your home or handling your devices.

1. Who "I" Am

In this policy, "I", "me", or "my" refers to Shrewsbury Tech (run by Billy), providing tech support and computer services in Shrewsbury, UK.

2. Information I Collect

To do my job effectively, I may need to collect the following personal details:

Contact Details: Your name, address, telephone number, and email address.

Device Information: Passwords, PINs, or account details required to set up or fix your device.

Service History: Notes on what work I have done for you (so I know what to fix next time).

3. How I Use Your Information

I use your data solely for the purpose of providing my services. This includes:

Visiting your home to carry out repairs or tuition.

Setting up accounts (like Google or Samsung) on your behalf.

Sending you invoices or receipts.

Contacting you regarding your booking.

I will never sell your personal data to third parties.

4. Passwords & Security

I often need to handle sensitive passwords to set up your devices.

During Service: I may write down passwords temporarily to configure your accounts.

After Service: Once the job is done, I provide you with these details (usually in your Paper User Guide). I do not keep a permanent record of your passwords unless you specifically ask me to help you manage them.

Recommendation: I always advise clients to change their passwords once my work is complete if they wish to ensure total privacy.

5. Data Retention

I keep your contact details and invoice records for as long as required by UK tax law (usually 6 years). After this time, any unnecessary data is securely deleted.

6. Your Rights

Under UK law (GDPR), you have the right to:

Ask to see the personal data I hold about you.

Ask me to correct any wrong information.

Ask me to delete your data (unless I need to keep it for tax reasons).

7. Contact Me

If you have any questions about how I handle your data, please contact me:

Phone/WhatsApp: 07737 900072

Email: billy@shrewsburytech.co.uk